Refund and Return Policy

Crystiva provides Money back issuance . We do not facilitate payment reimbursements in case of used item. Returns will be accepted up to 7 days following the delivery of your order. To qualify for a return, your item must be in an identical state to when you received it—unworn or unused, with tags attached, and in its original packaging complete with the label and tag.

PLEASE PAY ATTENTION TO SIGNIFICANT REQUIREMENTS

• Expired Gift Cards cannot be used, and the funds from expired cards will not be reimbursed or credited.
• This Gift Card is valid for 30 days.
• Items must be unused and have all tags attached.
• The packaging must include the original invoice, packaging materials, and tags.
• The product should be free of scratches or deformities.
• In cases of damaged, incorrect, or missing products received by the customer then unboxing video is mandatory.
• Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense. No amount will be reimbursed in this case.
• Replacement is possible with same product only for damage / incorrect item post unboxing video is received
• In the event that a product is out of stock and cannot be replaced, it can be substituted with a gift card exclusively.
• Gift wrapping services are non-exchangeable and non-returnable, and we do not accept returns for sale items.
• All our products come in one standard size, which is specified in the product descriptions on our website.
• If a reverse pick-up service is unavailable for a particular address or pin code, the customer must use a local courier service for the return. In such instances, the customer is responsible for the shipping charges.
• The return retrieval will be scheduled for the initial delivery address.
• Once the product is delivered at our end and the gift card will be issued within next 24 hours on email post going through quality check.
• The return once initiated it takes 7-10 working days to get it delivered at our warehouse.   
• Return is allowed only once.
• Gift card amount will be issued of same value for which you have purchased.

How to use Crystiva Gift Card

• Crystiva gift card can be applied on our website at the checkout page.
• To utilize the gift card which is received via email need to select pay via gift card option on the checkout page
• The code will applied and the amount will deducted from the payable amount.
• The validity of the gift card is 30 days.
• Gift card is send to the same email id which was placed initially in order.
• For any issues in using the gift card code, you can contact our customer service team Between 10 AM to 6 PM (Monday to Saturday) or can send an email to [email protected]

PROCEDURE FOR RETURNING ORDER

To ensure our cherished customers have a hassle-free return experience, we’ve outlined the steps and guidelines below for returning products purchased from our website:

Complete the Return Request form by providing the following information:

Enter your Order Number

Input your Email ID/Mobile Number

Choose the reason for return and select the product. Additionally, upload a video /photo in accordance with the chosen reason.

Once we receive your request, it will be reviewed. If it meets the criteria mentioned above, it will be accepted within the next 24 hours. If it doesn’t meet the criteria, you may receive a rejection message.

After the return process is initiated, it will take 7-8 days for your order to reach our warehouse. Following that, gift card will be issued within the next 24 hours, as per your request.

CANCELLATION POLICY

For all COD & Pre-paid orders, please note once orders are shipped we won’t be able to cancel.